Digital services
As a citizen in Denmark, you receive your mail from public Danish authorities digitally. Both the mailbox and the messages are called Digital Post. The Digital Post system ensures that digital communication between you and the public authorities is secure. This means that no one but you and the relevant authority are able to read your Digital Post. Safety is important because sensitive personal data is often exchanged.
You will receive Digital Post from Danish public authorities from the age of 15, and it is your obligation to read it. You are obligated to read it because it concerns important events in your life that you have to attend to. You might have been accepted to an education, received an institutional placement for you child, or you have an appointment at the hospital. Such information will be sent to you via Digital Post.
If you are not able to receive Digital Post from public authorities, you can apply for exemption and instead receive the messages as ordinary physical mail.
Digital Post allows you to:
- Read post from public authorities
- Send post to public authorities
- Answer post from public authorities
- Forward post from public authorities
Watch a short explainer video on Digital Post:
If you have a Danish CPR number, you receive your Digital Post from public authorities automatically.
In order to log on to Digital Post, you need a MitID which is your digital ID for online public self-service. Learn more about MitID and how to get it:
Once you have a CPR number and a MitID, you will be able to access Digital Post from the Digital Post icon at the top of lifeindenmark.dk or the Digital Post app, which can be downloaded in the App Store and Google Play Store.
No CPR number?
If you do not yet have a CPR number, you can apply for one at the International Citizen Service provided that you stay in Denmark for more than 3 months.
Access Digital Post with MitID:
The film 'Welcome to Digital Denmark' introduces you to for instance Digital Post:
Lifeindenmark.dk is the united digital entry to your interactions with public authorities, which is run in collaboration between state, municipalities and regions.
Therefore, you can log in to Digital Post on lifeindenmark.dk and have your post from authorities shown to you. When you log in to Digital Post on lifeindenmark.dk, you will experience the following:
- Your inbox contains Digital Post from public authorities.
- You can read, write, answer, delete and move your Digital Post.
- If another person has granted you read only access to his or her Digital Post, you can change between mailboxes with a few clicks.
The Digital Post solution has an app that allows you to access post from public authorities on your mobile and tablet. The app is called Digital Post.
In the Digital Post app you can:
- read, write, answer, delete and move your Digital Post from public authorities.
- see your old Digital Post – and of course receive new Digital Post.
- change between mailboxes with a few clicks, if another person has granted you read only access to his or her Digital Post.
- also easily change between to your business’ mailbox if you use your private MitID for businesses or if you have had access to an association’s Digital Post.
Where can you get the app?
The Digital Post app can be downloaded in the App Store and Google Play Store.
e-Boks is run and owned by the business e-Boks A/S and allows their users to receive post from businesses, for instance your bank or your insurance company.
It is not mandatory to receive Digital Post from businesses, but as a user you can choose to consent to. You can do this either directly or indirectly, for instance through a customer agreement with your bank or through a employment contract with your employer.
e-Boks A/S has been the primary supplier of the Digital Support solution until 21 March 2022. After 21 March 2022 e-Boks will continue to show Digital Post from public authorities.
On e-Boks you can:
- read, write, answer, delete and move your Digital Post from public authorities.
- access your post from businesses that you have consented to sending you post through e-Boks.
Mit.dk is a new platform that is run and owned by the business Netcompany Group A/S, which from 21 November 2022 offer their users to receive post from businesses, for instance your bank or your insurance company.
It is not mandatory to receive post digitally from businesses, but you can as a user choose to consent to it. You can do this either directly or indirectly, for instance through a customer agreement with your bank or through an employment contract with your employer.
In addition, mit.dk can show Digital Post from public authorities.
On mit.dk you can:
- read, write, answer, delete and move your Digital Post from public authorities.
- access post from business that you have consented to receiving post from through mit.dk.
You receive the same Digital Post from public authorities on all platforms. In addition, e-Boks and mit.dk only show post from the businesses that chooses to send through their platform.
Your public Digital Post will always be synchronised across all platforms. So if you read, answer, delete or move your Digital Post from the state, municipalities and the regions on one of the platforms, it will be reflected both places. This is because you will continue to have one single mailbox for the same mail. All platforms will therefore draw on the same data in the underlying solution.
As a citizen in Denmark, you receive your post from public authorities digitally. Both the mailbox and the messages are called Digital Post and ensure secure digital communication between you and the public authorities. Security is important, because messages with sensitive personal data are often exchanged.
MitID is your digital ID for self-service online. You can use it to login to your online banking, change your advance tax statement or login to your Digital Post on lifeindenmark.dk to read post from public authorities.
You need to use MitID to login to Digital Post.
If you do not have a MitID and, for instance, have received a summons from your hospital that you need to read immediately. In that case, you should contact your local municipality (kommune). Here the employees can help you get MitID. It is important that you bring valid identification in order to receive MitID.
If you do not have a permanent residence in the country, it will no longer be required of you to use Digital Post when communicating with Danish public authorities.
If you leave the country for a shorter or longer period, your Digital Post account will still be active by default in order for you to receive secure Digital Post from Danish public authorities. If you do not want to receive Digital Post from Danish public authorities after having left Denmark, you must apply for an exemption – preferably, before you leave the country.
What should I do before I leave Denmark?
If you do not want to receive Digital Post from Danish public authorities after having left the country, you must apply for an exemption due to departure. You do this by showing up at your Danish local municipality – therefore, remember to get it done before moving abroad.
What can I do if I regret my exemption?
If you regret your exemption, you can sign up for Digital Post voluntarily again at any time, even if you live abroad. You can have your exemption revoked by showing up at the municipality, or you can do it yourself via Digital Post:
- Log in to Digital Post with your MitID.
- Click on 'Register senders'.
- You will now see a list of senders. Under the category 'Public authorities', you are exempt from Digital Post from the public sector.
- Click on 'Cancel' to cancel your exemption.
- Confirm your email address and/or mobile number under your profile information. Then, you will receive a notification when you receive new Digital Post. Please note that you can only use Danish mobile numbers with the country code +45.
What happens if I move back to Denmark?
Suppose you move back and get permanent residence in Denmark again. In that case, your exemption will automatically revoke, and you will receive Digital Post from the public authorities again. If you are not able to receive post from Danish public authorities digitally, you must apply for an exemption at your local municipality.
Please notice that the material is in Danish.
If you need help regarding Digital Post, there is help available at your local municipality's Citizen Service. Here the staff will be ready to help and guide you.
Do you have problems with Digital Post?
If you have issues regarding Digital Post, please contact the Digital Post support by phone or contact form.
Phone: +45 33 98 00 33
Opening hours:
- Monday to Friday: 8.00 – 20.00.
- Weekends and holidays: 10.00 – 16.00
The messages in Digital Post comes from Danish public authorities, for example your local municipality, the library, the dentist, and the hospital. If you have a part-time job, you can also get Digital Post concerning your payment and holiday pay.
If you are not able to receive Digital Post from the Danish public authorities, you can apply for exemption and receive the post as ordinary letter post.
An exemption from Digital Post is indefinite. This means that the exemption does not expire and that you can sign up for Digital Post again at any time.
What happens when you are exempt from Digital Post?
- You receive the post as ordinary letter post on your registered address or any other preferred address if provided.
- As of 1 June 2023, you are automatically exempt from using many public self-services. Public self-services are digital services on public websites – for instance, where you can report that you are moving or apply for housing benefits. You can still choose to use the self-services if you want to.
When you are exempt, you can choose to have any unopened Digital Post that you have received within the last 6 months forwarded to you. The mail will be sent to your registered address as ordinary letter post, unless you provide a different address.
The exemption does not include all Digital Post
Your exemption does not include:
- Post from certain public authorities: Due to other legislation, some public authorities are allowed to send you Digital Post. This can be, for instance, pay slips from public authorities or post in connection with applying for SU (State Educational Grant). If you need the post as ordinary letter post, you need to contact the sender.
- Post from private companies: The exemption does not apply to post that you receive digitally from private companies, for instance your bank or your insurance company. If you do not wish to receive post digitally from a private company, you must contact e-Boks A/S, Netcompany and/or the private company with which you have entered into a customer agreement to find another solution.
Citizens who are unable to receive Digital Post and meet at least one of the exemption criteria can apply for an exemption from Digital Post and instead receive post from the public via letter mail.
Exemption criteria
You can apply for exemption if:
- You suffer from a physical or mental disability that prevents you from using Digital Post
- You do not have access to a computer, smartphone or tablet in your home or place of residence
- You have left Denmark permanently
- You are no longer registered with a permanent address or place of residence in Denmark
- You have limited command of Danish, which makes it difficult for you to use Digital Post
- You have practical difficulties in obtaining the electronic ID giving access to Digital Post
- You live in an area where it is not possible to establish Internet connection (min. 512kbit/s download speed)
- Other special circumstances are deemed relevant
To apply for exemption from Digital Post you must show up at your local Danish municipality in person. Here you must fill out and sign a form stating that you live up to at least one of the exemption criteria. You will need to show a valid type of ID or identification papers.
If you are allowed to be exempt, the municipality can give you a written receipt confirming your exemption. You are not obligated to disclose which of the exemption criteria that apply to you.
If you are unable to show up at the municipality in person
If you are unable to show up at the municipality yourself, you can ask someone else show up and apply for your exemption on your behalf. This requires a form that gives the person a power of attorney. The form can be hand out at the local municipality or you can download it here. The form needs to be signed by you as well as the person helping you.
If you have forgotten your user ID, you can find it yourself in the MitID app, or you can get help from the MitID Support or Citizen Services.
If you have forgotten your PIN, you can reactivate your MitID app by scanning your passport and your face in the MitID app.
Alternatively, you can:
- call the MitID support – they can send you a temporary PIN via SMS once you have identified yourself on the phone by providing your passport or driving licence number as well as answered a few questions based on information registered about you in the Civil Registration System (CPR) that only you would know.
- If you have a ‘back up’ in the form of, for example, a MitID code display or an extra MitID app installed on another device – such as a tablet – you can log on to MitID.dk and get an activation code to reactivate your app.
If you have forgotten your password for your MitID code display/audio code reader, or your password has been blocked, you can – if you also have the MitID app – log in to MitID.dk and create a new password on your profile page.
Alternatively, you can:
- call the MitID support – they can help you create a new password once you have identified yourself on the phone by providing your passport or driving licence number as well as answered a few questions based on information registered about you in the Civil Registration System (CPR) that only you would know.
I’ve got a new mobile phone or deleted the MitID app – what do I do?
When you download a new MitID app on your phone or tablet, you need to activate the new app. This applies both if you have deleted the MitID app on your phone and want to reinstall it, or if you get a new phone or tablet and want to install the MitID app on it. There are 3 ways to activate your MitID app.
- Copy your MitID app to a new phone or tablet
- Get new MitID app with your passport
- Get new MitID app with activation code at a Citizen Service centre.
It is no longer possible to get and use NemID.
If you wish to continue using digital self-services, you have to use MitID.
Go to MitID.dk to see how you get MitID:
The Danish national eID, MitID, is every resident’s personal key to digital services in Denmark, including self-service solutions provided by the public sector.
In Denmark, your contact with the public authorities and many private companies starts on the internet. In a large number of areas, you are obliged to use digital self-service.
In order to access digital self-services, you need MitID which is your personal digital ID for login and digital signature. It allows for citizens to access their public services 24 hours a day.
In the public sector this applies, for example, when you:
- change your address
- apply for childcare
- see your tax
- choose a doctor
- read your Digital Post
- leave Denmark
The film 'Welcome to Digital Denmark' introduces you to for instance MitID:
Denmark has recently replaced NemID with MitID.
NemID was closed on 31 October 2023. This means that you can no longer acquire or use NemID.
If you have just arrived in Denmark, you can get MitID in 2 different ways:
- By scanning your passport or ID card in the MitID app
- By contacting your local Citizen Service.
Get MitID with passport or ID card
To get MitID in the MitID app, you need a valid passport (Danish or other nationalities) or an ID card with a chip.
Please note that your phone must be able to scan the chip in your passport or ID card. Your phone must therefore be a smartphone – an iPhone 7 or newer or a newer Android phone.
Steps:
- Download the MitID app from App Store or Google Play Store.
- Open the MitID app and tap the menu in the top left corner. Tap ‘Get MitID using passport’.
- Scan the code and read the chip in your passport.
- Then scan your face to compare it with your passport photo.
- The MitID app now generates a 3D FaceScan, and if the result of this comparison is satisfactory, the app confirms your identity so that you can create MitID directly in the app.
- You are then ready to use MitID. Once you have created MitID, you can use MitID as an app on all iPhones from iPhone 5s onwards and most Android phones. If you do not want to use MitID as an app, you can order a code viewer or code reader.
Please note that if you already have the MitID app, you may need to update it for it to register passports or ID cards from other nationalities than Danish.
Find more information and video guides on how to scan your passport to get MitID at MitID.dk:
Get MitID at your local Citizen Service
You can apply for MitID by booking an appointment at your local municipality’s Citizen Service.
To get help from the Citizen Service you must:
- Bring valid documentation
- Answer a number of questions about yourself (based on data from the CPR Register) or bring a witnesser, who can confirm who you are.
Find more information on how to get MitID at Citizen Service at MitID.dk:
If you do not have a Danish CPR number, you must use a P code instead. A P code is an 8 digit code that you enter in the MitID app, if you use your passport/ID card to create or change a MitID.
To read more about MitID, please go to MitID.dk.
Register for NemSMS
It is free to register for NemSMS. You can register and opt out by doing the following:
- Log in to Digital Post with your MitID.
- In the menu, you will find 'NemSMS – text message service'.
- Now you can register for or opt out of NemSMS. At registration, it is important that you register the correct mobile number.
If you are signed up for Digital Post and have already chosen to receive messages regarding new post via text messages (SMS), the NemSMS solution will use the same mobile number to send you service messages. If this is the case, you only need to accept the terms for NemSMS at registration. When you accept the terms, you are giving all public authorities who use NemSMS permission to send you service messages.
What if I get a new mobile number?
If you change your mobile number, you have to inform the public sector about your new number, to ensure that service messages (NemSMS) and messages concerning new post (Digital Post) are sent correctly to you. You alone are responsible for updating your mobile number.
You can change your mobile number by doing the following:
- Log in to Digital Post with your MitID.
- In the menu, you will find 'NemSMS – text message service' and within this menu 'View and edit your mobile phone number', where you can change your mobile number.
NemSMS only supports Danish telephone numbers
The solution for public NemSMS only supports Danish telephone numbers. In other words, it is only possible to register a mobile number with the country code +45.
NemSMS is a public text message service, where you can receive service messages per text message (SMS) from public authorities. The solution is called NemSMS, because it makes it easier for you to remember your appointments with the public authorities.
NemSMS only supports Danish telephone numbers (country code +45).
You can still be registered for NemSMS, even if you are exempt from Digital Post.
What is the difference between service messages (NemSMS) and messages concerning new post (Digital Post)?
- The NemSMS service gives you the opportunity to receive service messages per text message from the public authorities, for example regarding the payout of your holiday allowance or as a reminder of your appointment at the hospital.
- The Digital Post solution gives you the opportunity to receive messages concerning new post via email and text message, when new post arrives in your digital mailbox.
You are not automatically registered for NemSMS, even if you receive messages concerning new digital post via text message.
Film about NemSMS
You can find short animated films on the Agency for Digital Government's website regarding NemSMS, Digital Post and MitID. The films are with English speech and subtitles:
The films are also available in Danish, Danish sign language, Turkish, Russian, Ukrainian, Arabic, Farsi and Somali:
As an example, NemSMS helps you to remember your appointments with public authorities. If you have an appointment at the hospital, you will receive a reminder of the appointment. You can also be informed about when your holiday allowance is paid out, and when the pay is expected to be in your account.
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