Newcomers - Welcome
As a newcomer to a country where the language is entirely new and very different, you will probably have to face many challenges.
At Citizen Service we guide you through the service system and offer you information and advice on a range of services:
- CPR-number (Civil registration number)
Health insurance, cross-border - Driver’s licences
- Collection department
- Passport services
* Aids and appliances – body-worn - Sundhed og Omsorg
Self-service for citizens
Go to the overview of the municipality's self-service solutions for citizens.
Help til our self-service soloutions
If you need help using one of the municipality's self-service solutions, you can contact Den Digitale Hotline.
Register for NemSMS
It is free to register for NemSMS. You can register and opt out by doing the following:
- Log in to Digital Post with your MitID.
- In the menu, you will find 'NemSMS – text message service'.
- Now you can register for or opt out of NemSMS. At registration, it is important that you register the correct mobile number.
If you are signed up for Digital Post and have already chosen to receive messages regarding new post via text messages (SMS), the NemSMS solution will use the same mobile number to send you service messages. If this is the case, you only need to accept the terms for NemSMS at registration. When you accept the terms, you are giving all public authorities who use NemSMS permission to send you service messages.
What if I get a new mobile number?
If you change your mobile number, you have to inform the public sector about your new number, to ensure that service messages (NemSMS) and messages concerning new post (Digital Post) are sent correctly to you. You alone are responsible for updating your mobile number.
You can change your mobile number by doing the following:
- Log in to Digital Post with your MitID.
- In the menu, you will find 'NemSMS – text message service' and within this menu 'View and edit your mobile phone number', where you can change your mobile number.
NemSMS only supports Danish telephone numbers
The solution for public NemSMS only supports Danish telephone numbers. In other words, it is only possible to register a mobile number with the country code +45.
NemSMS is a public text message service, where you can receive service messages per text message (SMS) from public authorities. The solution is called NemSMS, because it makes it easier for you to remember your appointments with the public authorities.
NemSMS only supports Danish telephone numbers (country code +45).
You can still be registered for NemSMS, even if you are exempt from Digital Post.
What is the difference between service messages (NemSMS) and messages concerning new post (Digital Post)?
- The NemSMS service gives you the opportunity to receive service messages per text message from the public authorities, for example regarding the payout of your holiday allowance or as a reminder of your appointment at the hospital.
- The Digital Post solution gives you the opportunity to receive messages concerning new post via email and text message, when new post arrives in your digital mailbox.
You are not automatically registered for NemSMS, even if you receive messages concerning new digital post via text message.
Film about NemSMS
You can find short animated films on the Agency for Digital Government's website regarding NemSMS, Digital Post and MitID. The films are with English speech and subtitles:
The films are also available in Danish, Danish sign language, Turkish, Russian, Ukrainian, Arabic, Farsi and Somali:
As an example, NemSMS helps you to remember your appointments with public authorities. If you have an appointment at the hospital, you will receive a reminder of the appointment. You can also be informed about when your holiday allowance is paid out, and when the pay is expected to be in your account.
6950 Ringkøbing
6900 Skjern